Shipping Policy

At Euy, we value each and every single customer, and customer satisfaction is always our top priority. We are trying our best to speed up the process, making your package arrive as soon as possible. Your patience will be highly appreciated. Thanks for your understanding

COSTS & DESTINATIONS

Currently, we only provide FREE shipping to the lower 48 states in the US(Except HI, AK and PR). And we DO NOT ship to PO BOXES or APO.

SHIPPING TIME

In-stock orders typically ship the next business day, unless otherwise noted on the product page.

For in-stock orders, we'll provide tracking number within 3 business days. A shipping confirmation email will be sent to your email once the order has shipped. The carrier is UPS/FedEx. It may take 3-10 business days for your shipment to be scanned by UPS/FedEx. For any third-party shipping, we cannot provide any additional shipping information or documentation. Any delivery dates provided by euybike are estimates.

For pre-orders/backorders, please refer to the shipping date on the product page.

SHIPPING FROM

US Local warehouses 

SHIPPING CHANGES & Order Cancellation

Before shipping

Order Cancellation: If you cancel your order within 3 hours, no handling fee will be charged. If a customer has ordered the wrong model and wants to place a new order, after the second order is received, no processing fee will be charged for the original order.

If you cancel orders that haven't entered the shipping process yet, 5% of the ebike cost will be charged as a processing fee.

Change of Address: No charge fee.

Replacements and exchanges: No charge fee.

After shipping

Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 10% of the ebike cost will be charged as a cancellation fee.

Change of Address: If you successfully change your address, $30 will be charged as a processing fee. If you fail to change your address, you may refuse the package and 10% of the ebike cost will be charged as a reshipping fee.

Replacements and exchanges: If you successfully exchange the item, $30 will be charged as a processing fee. If you fail to change, you may reject the package and 10% of the ebike cost will be charged as a reshipping fee.

 

ORDER TRACKING

You can track your order and shipping & handling information on your account if you have registered one on euybike.com. If you haven't registered on our site, you can also track your order here with your order number. For more shipping information, send an email to service@euybike.com. We will get back to you in 24 hours.